This email and any attachments are
proprietary and confidential and are intended solely for the use of the
individual to whom it is addressed. Any views or opinions expressed are solely
those of the author and do not necessarily reflect or represent those of Kiah
Pty Ltd.
If you have received this email in error,
please let us know immediately by reply email and delete it from your system.
You may not use, disseminate, distribute or copy this message nor disclose its
contents to anyone.
Kiah Pty Ltd – 10 Lachlan Valley Way Bowning
NSW 2582 –
This policy applies to services provided by Kiah Pty Ltd,
ABN 20 105 662 735, of 10
Lachlan Valley Way Bowning NSW 2582 and trading as Kiah Consulting, KiahAcademy
and johnglenn.com.au (Kiah).
The information contained in this website is
for general information purposes only and is provided by Kiah. While we
endeavour to keep the information up to date and correct, we make no
representations or warranties of any kind, express or implied, about the
completeness, accuracy, reliability, suitability or availability with respect
to the website or the information, products, services, or related graphics
contained on the website for any purpose. Any reliance you place on such
information is therefore strictly at your own risk. You need to make your own
enquiries to determine if the information or products are appropriate for your
intended use.
In no event will we be liable for any loss
or damage including without limitation, indirect or consequential loss or
damage, or any loss or damage whatsoever arising from loss of data or profits
arising out of, or in connection with, the use of this website.
Through this website you may be able to link
to other websites which are not under the control of Kiah. We have no
control over the nature, content and availability of those websites. The
inclusion of any links does not necessarily imply a recommendation or endorse
the views expressed within them.
Every effort is made to keep the website up
and running smoothly. However, Kiah takes no responsibility for, and
will not be liable for, the website being temporarily unavailable due to
technical issues beyond our control.
This website and its contents are the
copyright of Kiah Pty Ltd – © 2020. All rights reserved.
Any redistribution or reproduction of part
or all of the contents in any form is prohibited other than the following. You
may print or download contents to a local hard disk for your personal and
non-commercial use only. You may copy some extracts only to individual third
parties for their personal use, but only if you acknowledge the website as the
source of the material.
You may not, except with our express written
permission, distribute or commercially exploit the content. You may not transmit
it or store it on any other website or other form of electronic retrieval
system.
YOUR PRIVACY
Last updated: 19 April 2020
This privacy policy applies to services provided by Kiah Pty
Ltd, ABN 20 105 662 735, of 10
Lachlan Valley Way Bowning NSW 2582 and trading as Kiah Consulting, KiahAcademy
and johnglenn.com.au (Kiah).
At Kiah we are committed to
protecting your privacy as a customer and an online visitor to our website. We
use the information we collect about you to maximize the services that we
provide to you. We respect the privacy and confidentiality of the information
provided by you and adhere to the Australian Privacy Principles. Please read
our privacy policy below carefully.
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website
or use of our products and services, we may obtain the following information
about you: name, company name, email address, telephone number, credit card
details, billing address, geographic location, IP address, survey responses,
support queries, blog comments and social media handles (together ‘Personal
Data’).
Our services are not directed to persons
under 18 and we do not knowingly collect Personal Data from anyone under 18. If
we become aware that a child under 18 has provided us with Personal Data, we
will delete that information as quickly as possible. If you are the parent or
guardian of a child and you believe they have provided us with Personal Data
without your consent, then please contact us.
You can review, correct, update or delete
your Personal Data by either logging into your account and making the changes
yourself or contacting us directly to do so.
HOW WE USE YOUR INFORMATION
Personal Identifiable Information
We use the information we collect to deliver
our services to you, including: communicating with you, providing technical
support, notifying you of updates and offers, sharing useful content, measuring
customer satisfaction, diagnosing problems and providing you with a
personalised website experience.
Marketing communications are only sent to
you if you have requested or subscribed to them. You can opt out of our
marketing communications at any time by unsubscribing or emailing us and your
request will be actioned immediately.
Non-Personal Identifiable Information
We also use the information we collect in
aggregated and anonymized forms to improve our services, including:
administering our website, producing reports and analytics, advertising our
products and services, identifying user demands and assisting in meeting
customer needs generally.
Any information you choose to make publicly
available, such as blog comments and testimonials on our website, will be
available for others to see. If you subsequently remove this information,
copies may remain viewable in cached and archived pages on other websites or if
others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect
the confidentiality of your Personal Data while in our possession or control.
All information we receive from you is stored and protected on our secure
servers from unauthorized use or access. Credit card information is encrypted
before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may
transfer information that we collect about you, including Personal Data, across
borders for storage and processing in countries other than Australia. If your
Personal Data is transferred and processed outside Australia, it will only be
transferred to countries that have adequate privacy protections.
We retain your personal information for as
long as needed to provide services to you and as otherwise necessary to comply
with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our
security and your Personal Data is compromised, we will promptly notify you in
compliance with the applicable law.
COOKIES AND PIXELS
A cookie is a small file placed in your web
browser that collects information about your web browsing behaviour. Use of
cookies allows a website to tailor its configuration to your needs and
preferences. Cookies do not access information stored on your computer or any
Personal Data (e.g. name, address, email address or telephone number). Most web
browsers automatically accept cookies but you can choose to reject cookies by
changing your browser settings. This may, however, prevent you from taking full
advantage of our website.
Our website uses cookies to analyse website
traffic, provide social media sharing and liking functionality and help us
provide a better website visitor experience. In addition, cookies and pixels
may be used to serve relevant ads to website visitors through third party
services such as Google Adwords and Facebook Adverts. These ads may appear on
this website or other websites you visit.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in
Personal Data or any customer information.
Your Personal Data details are only
disclosed to third party suppliers when it is required by law, for goods or
services which you have purchased, for payment processing or to protect our
copyright, trademarks and other legal rights. To the extent that we do share
your Personal Data with a service provider, we would only do so if that party
has agreed to comply with our privacy standards as described in this privacy
policy and in accordance with applicable law. Our contracts with third parties
prohibit them from using any of your Personal Data for any purpose other than
that for which it was shared.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose
certain information, which may include your Personal Data, to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant,
in the course of a legal proceeding or in response to a law enforcement agency
request. Also, we may use your Personal Data to protect the rights, property or
safety of Kiah, our customers or third parties.
If there is a change of control in one of
our businesses (whether by merger, sale, transfer of assets or otherwise)
customer information, which may include your Personal Data, could be
transferred to a purchaser under a confidentiality agreement. We would only
disclose your Personal Data in good faith and where required by any of the
above circumstances.
LINKS TO OTHER WEBSITES
This website may contain links to other
websites. These links are meant for your convenience only. Links to third party
websites do not constitute sponsorship or endorsement or approval of these
websites. Please be aware that we are not responsible for the privacy practices
of such other websites. We encourage our users to be aware, when they leave our
website, to read the privacy statements of each and every website that collects
personally identifiable information. This privacy policy applies solely to
information collected by this website.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy
remains current, this policy is subject to change. We may modify this policy at
any time, in our sole discretion and all modifications will be effective
immediately upon our posting of the modifications on this website. Please
return periodically to review our privacy policy.
CONTACT US
If you have any questions or concerns at any
time about our privacy policy or the use of your Personal Data, please contact
us at +61 (0)2 6230 5347 corporate@Kiah and we will respond within 48
hours.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING
THIS WEBSITE.
These terms and conditions apply to services provided by Kiah
Pty Ltd, ABN 20 105 662 735, of 10
Lachlan Valley Way Bowning NSW 2582 and trading as Kiah Consulting, KiahAcademy
and johnglenn.com.au (Kiah).
If you continue to browse and use our
websites you are agreeing to comply with and be bound by the following terms
and conditions of use, which together with our privacy policy and website disclaimer,
govern Kiah’s relationship with you in relation to your use of this
website.
By using this website, you signify your
acceptance of these terms and conditions of use. For the purposes of these
terms and conditions, “Us”, “Our” and “We” refers to Kiah and “You” and
“Your” refers to you, the client, visitor, website user or person using our
website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add
or remove portions of these terms at any time. Please check these terms
regularly prior to using our website to ensure you are aware of any changes. We
will endeavour to highlight any significant or substantive changes to you where
possible. If you choose to use our website then we will regard that use as
conclusive evidence of your agreement and acceptance that these terms govern
your and Kiah’s rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you
using our website that you agree and accept that Kiah is not legally
responsible for any loss or damage you might suffer related to your use of the
website, whether from errors or from omissions in our documents or information,
any goods or services we may offer or from any other use of the website. This
includes your use or reliance on any third party content, links, comments or
advertisements. Your use of, or reliance on, any information or materials on
this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to
ensure that any products, services or information available through this
website meet your specific, personal requirements. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent
permitted by law.
COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the
Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part
3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Kiah’s
liability for any breach of a term of this agreement is limited to: the
supplying of the goods or services to you again; the replacement of the goods;
or the payment of the cost of having the goods or services supplied to you
again.
You must be over 18 years of age to use this
website and to purchase any goods or services.
DELIVERY OF GOODS
Physical goods may be delivered by Australia
Post and/or other reputable courier companies. Deliveries are processed
promptly upon receipt of full payment. Delivery may take between 2 and 14 days,
depending on the delivery option. Damaged or lost orders should be resolved
with Australia Post or the courier company directly and we are not responsible
for goods that are damaged in transit or not received. Replacement of damaged
or lost items is made at the discretion of Kiah.
Digital goods are delivered immediately.
Please be aware there are inherent risks associated with downloading any
software and digital goods. Should you have any technical problems downloading
any of our goods, please contact us so we may try to assist you.
RETURNS AND REFUNDS
Kiah handles
returns and processes refunds in accordance with the Australian Consumer
Protection legislation.
Should you wish to return your order, please
notify us within 14 days of purchase with a valid reason for return. If we are
unable to resolve your complaint or further assist you, we will process a
refund upon timely receipt of the goods purchased. Unopened goods will be
refunded in full. Refunds will be processed promptly and payment made by the
same method that you made payment. All refunds are made at the discretion of Kiah.
LINKS TO OTHER WEBSITES
Kiah may from
time to time provide on its website, links to other websites, advertisements
and information on those websites for your convenience. This does not
necessarily imply sponsorship, endorsement, or approval or arrangement between Kiah
and the owners of those websites. Kiah takes no responsibility for
any of the content found on the linked websites.
Kiah’s website
may contain information or advertisements provided by third parties for which Kiah
accepts no responsibility whatsoever for any information or advice provided
to you directly by third parties. We are making a ‘recommendation’ only and are
not providing any advice nor do we take any responsibility for any advice
received in this regard.
DISCLAIMER
To the fullest extent permitted by law, Kiah
absolutely disclaims all warranties, expressed or implied, including, but
not limited to, implied warranties of merchantability and fitness for any
particular purpose. Kiah gives no warranty that the documents, goods or
services will be free of errors, or that defects will be corrected, or that our
website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have
the most accurate, reliable and up-to-date information on our website, we do
not warrant or make any representations regarding the use or the result of the
use of any document, product, service, link or information in its website or as
to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the
responsibility of Kiah to bear any and all costs of servicing, repairs,
or correction. The applicable law in your state or territory may not permit
these exclusions, particularly the exclusions of some implied warranties. Some
of the above may not apply to you but you must ensure you are aware of any risk
you may be taking by using this website or any products or services that may be
offered through it. It is your responsibility to do so.
YOUR PRIVACY
At Kiah, we are committed to
protecting your privacy. We use the information we collect about you to
maximize the services that we provide to you. We respect the privacy and
confidentiality of the information provided by you and adhere to the Australian
Privacy Principles. Please read our separate Privacy Policy carefully.
You may change your details at any time by
advising us in writing via email. All information we receive from our customers
is protected by our secure servers. Kiah’s secure server software
encrypts all customer information before it is sent to us. Furthermore, all
customer data collected is secured against unauthorized use or access. Credit
card information is not stored by us on our servers.
THIRD PARTIES
We do not and will not sell or deal in
personal or customer information. We may however use in a general sense without
any reference to your name, your information to create marketing statistics,
identify user demands and assist in meeting customer needs generally. In
addition, we may use the information that you provide to improve our website
and services but not for any other use.
DISCLOSURE OF INFORMATION
Kiah may be
required, in certain circumstances, to disclose information in good faith and
where Kiah is required to do so in the following circumstances: by law
or by any court; to enforce the terms of any of our customer agreements; or to
protect the rights, property or safety of our customers or third parties.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar
documents, goods or services for the purpose of providing them for a fee to
users, whether they be business users or domestic users, then you are a
competitor of Kiah. Kiah expressly excludes and does not permit
you to use or access our website, to download any documents or information from
its website or obtain any such documents or information through a third party.
If you breach this term then Kiah will hold you fully responsible for
any loss that we may sustain and further hold you accountable for all profits
that you might make from such unpermitted and improper use. Kiah reserves
the right to exclude and deny any person access to our website, services or
information in our sole discretion.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is
owned by or licensed to us. This material includes, but is not limited to, the
design, layout, look, appearance, trademarks and graphics. You are not
permitted to reproduce the documents, information or materials on the website for
the purposes of sale or the use by any third party. In particular you are not
permitted to republish, upload, transmit electronically or otherwise or
distribute any of the materials, documents or products that may be available
for download from time to time on this website.
Kiah expressly
reserves all copyright and trademark in all documents, information and
materials on our website and we reserve the right to take action against you if
you breach any of these terms.
Any redistribution or reproduction of part
or all of the contents in any form is prohibited other than the following: you
may print or download to a local hard disk extracts for your personal and
non-commercial use only; and you may copy the content to individual third
parties for their personal use, but only if you acknowledge the website as the
source of the material.
You may not, except with our express written
permission, distribute or commercially exploit the content. Nor may you
transmit it or store it in any other website or other form of electronic
retrieval system.
WHOLE AGREEMENT
These terms and conditions represent the
whole agreement between you and Kiah concerning your use and access to Kiah’s
website and your use and access to the documents and information on it. No
other term is to be included in this agreement except where it is required to
be included by any legislation of the Commonwealth or any State or Territory.
All implied terms except those implied by statute and which cannot be expressly
excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any
applicable statute be illegal, void, or unenforceable in any State or Territory
then such a clause shall not apply in that State or Territory and shall be
deemed never to have been included in these terms and conditions in that State
or Territory. Such a clause if legal and enforceable in any other State or
Territory shall continue to be fully enforceable and part of this agreement in
those other States and Territories. The deemed exclusion of any term pursuant
to this paragraph shall not affect or modify the full enforceability and
construction of the other clauses of these terms and conditions.
JURISDICTION
This agreement and this website are subject
to the laws of NSW and Australia. If there is a dispute between you and Kiah
that results in litigation then you must submit to the jurisdiction of the
courts of NSW.
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